Generating capacity in human services
Doing More Good . . . Together
Change & Innovation Agency (C!A®) understands the challenges involved in delivering vital safety-net benefits to children, individuals, and families in need.
We’re here to help.
Building Capacity in Human Services
Public servants at heart and by personal experience, at Change and Innovation Agency (C!A ®) we know the challenges agencies face in keeping up with ever-increasing demands and evolving expectations. As needs grow and resources shrink, people often wait longer than they should to receive crucial support services.
With decades of experience in safety-net agencies, we offer innovative solutions that go beyond the status quo to deliver real results:
· Optimize staff capacity.
· Boost efficiency and serve more clients.
· Improve accuracy and timeliness.
· Enhance first-contact resolution.
· Meet program and policy goals.
· Maximize the benefits of technology.
· Stay compliant with state and federal requirements.
The Change Agent mindset
Fresh thinking, fresh approach
As part of the Vimo® family of innovative solutions for public health and human services, C!A has specialized in modernizing government agencies since 2003, working alongside states and counties nationwide to streamline operations and radically improve the delivery of essential benefits.
Instead of arriving with a one-size-fits-all approach, we work alongside agencies to assess and identify your specific needs, goals, and underlying barriers. We then use our unique, proven so your teams can increase your agency’s capacity to provide important – often life-sustaining – services when and where they are needed.
It is our singular focus to reassure our clients that your goals are within reach, that chaos has an end point, peace is coming, and work will soon get better.
Let’s solve these problems…and do more good, together.
Proven results in human services
How we're transforming government agencies
40–130% More families served
85% Reduction in assessment caseloads
70% Improvement in timeliness
60% Reduction in time to certify foster families
75% Reduction in time from initial report to fully documented assessment closure
65% fewer children returning to care
90% of actions taken closer to decision points
60–80% Increase in same-day determinations
60% Faster claims
Improved fraud detection and higher yielding audits
When we met C!A, we were in a tailspin. Our caseloads increased by 35 percent, we had a massive reduction in our workforce, we were under a hiring freeze, our timeliness rates were atrocious—in some offices they were down to 28 percent. We had no resources to meet the increased demand. They came in, calm and peaceful, and gave us control over that chaos.
