Big issues, bigger heart
For us, public service is a calling and way of life.
Public servants by experience and at heart, the C!A® team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse practical experience representing all different levels of government operations, and has a deep understanding of government processes working with state and county agencies, their local offices, and the associated federal agencies.
Led by Ken Miller, Blake Shaw, and Leo Ribas, our award-winning change agents have big ideas that we use to fundamentally change your culture by changing minds and fixing systems. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results.
Our team’s words from the heart:
“I’ve had a lifelong desire to make a difference for people in need as I grew up in similar circumstances. I was able to accomplish this through working in government for 20 years for each community in which I worked. When C!A helped improve our business process I felt so much joy in the customer service improvements that were made. Now working for C!A, the impact I have to help those in need has increased exponentially.”
“I am grateful each day for the opportunity to work with thousands of managers and line staff who serve millions of public assistance recipients in the many states we serve. We help feed families and provide access to medical care for those in need. Our entire C!A team is highly skilled and 100% committed to making a difference in the lives of many. I’m so proud to be part of the team!”
“As someone who knows the challenges of caseloads and being on the other side of the desk, I feel passionate about helping those who do the work. We all know that people of government are noble and it’s an amazing benefit to see their work-life drastically improve with the process improvements they helped change.”
“We’re a company that believes in the work of government. We were all public servants, and we all know the daily struggles. Our goal now is to build capacity to help you do more good.”
“As a human services assistant director, I saw first hand how C!A worked with teams of our staff, creating real change from the ground up. The improvements are sustainable and meaningful, and what really strikes a chord with me, is seeing relief and happiness from hard working people when the ideas they came up with are really happening. We’re all in this business to help people, and we actually get to do it through this work-that fuels my passion every day.”
“I used to be the captain of the technology train. I thought 80% of our problems could be corrected through the right software and confused innovation and automation. True innovation is in fundamentally changing how we work, and that’s where the potential is. C!A unleashes that potential by focusing on how we work first.”