Big issues, bigger heart

For us, public service is a calling and way of life.

Public servants by experience and at heart, the C!A® team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse practical experience representing all different levels of government operations, and has a deep understanding of government processes working with state and county agencies, their local offices, and the associated federal agencies.

Our award-winning team of consultants and change agents have big ideas that we use to fundamentally change your culture by changing minds and fixing systems. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results.

Our team’s words from the heart: What does it mean to do more good?

Peter Brady, MBA, Consultant / UI Industry Manager
Michael Jones, Medicaid, SNAP & Safety Net Practice Lead
Brian Donohoe, Unemployment Insurance Practice Lead
Rochelle Brazier, Sr. Product Manager
Bill Bott, Child Welfare Practice Lead & Director of Performance Improvement

Leadership

Blake Shaw, President

Immensely passionate about helping government be a force for good, Blake has dedicated his professional life to helping human services leaders and their teams challenge assumptions and the status quo and embrace new, innovative approaches and technology solutions to tackle some of the most pressing problems facing society and transform service delivery.

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Sean Toole, Senior Vice President

As a nationally recognized leader in human services, Sean has dedicated his career to helping agencies improve performance through process and innovative technology solutions to help families thrive

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Practice Leadership

Brian Donohoe
Brian Donohoe
Unemployment Insurance Practice Lead
Peter Brady
Peter Brady, MBA
Consultant/UI Industry Manager
Nicole Norvell
Nicole Norvell, MBA, LCSW
Child Care Practice Lead
Nicole Shields
Nicole Shields
Medicaid, SNAP and Safety Net Practice Lead
Michael Jones
Michael Jones
Medicaid, SNAP & Safety Net Practice Lead
Bill McCracken
Bill McCracken
Medicaid, SNAP and Safety Net Practice Lead
Bill Bott
Bill Bott
Child Welfare Practice Lead & Director of Performance Improvement

Senior Consultants

Karl Allison
Karl Allison
Veronica Bossack
Veronica Bossack
Sonja Dearmore
Sonja Dearmore
Carissa Gainey
Carissa Gainey, MSW
Rachel Katuin
Rachel Katuin
Lawrence Mirabal
Lawrence Mirabal
Suzi Stott
Suzi Stott
Lorrie Walker
Lorrie Walker
Brian Wann
Brian Wann
Terri Werth
Terri Werth
Andi West
Andi West
Sarah Winter
Sarah Winter
Reggie Wright
Reggie Wright
Eric Younger
Eric Younger

Current™

Alisa Henson
Alisa Henson
Director of Application Development
Rochelle Brazier
Rochelle Brazier
Sr. Product Manager

Client Success

Kim Bazan
Kim Bazan
Director of Client Success

Training

Bill Callahan
Bill Callahan
Director of Training

Marketing and Public Relations

Susanne Crawford
Susanne Crawford, APR
Director, Marketing & Public Relations

Are you interested in joining the C!A team? Check out our Career page for more information and current openings.