Big issues, bigger heart

For us, public service is a calling and way of life.

Public servants by experience and at heart, the C!A® team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse practical experience representing all different levels of government operations, and has a deep understanding of government processes working with state and county agencies, their local offices, and the associated federal agencies.

Our award-winning team of consultants and change agents have big ideas that we use to fundamentally change your culture by changing minds and fixing systems. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results.

Our team’s words from the heart:

“I’ve had a lifelong desire to make a difference for people in need as I grew up in similar circumstances. I was able to accomplish this through working in government for 20 years for each community in which I worked. When C!A helped improve our business process I felt so much joy in the customer service improvements that were made. Now working for C!A, the impact I have to help those in need has increased exponentially.”

Rochelle Brazier, Sr. Product Manager

“We’re a company that believes in the work of government.  We were all public servants, and we all know the daily struggles.  Our goal now is to build capacity to help you do more good.”

Bill Bott, Performance Improvement Practice Lead
“As a human services assistant director, I saw first hand how C!A worked with teams of our staff, creating real change from the ground up. The improvements are sustainable and meaningful, and what really strikes a chord with me, is seeing relief and happiness from hard working people when the ideas they came up with are really happening. We’re all in this business to help people, and we actually get to do it through this work-that fuels my passion every day.”
Veronica Bossack, Senior Consultant
“I used to be the captain of the technology train. I thought 80% of our problems could be corrected through the right software and confused innovation and automation. True innovation is in fundamentally changing how we work, and that’s where the potential is. C!A unleashes that potential by focusing on how we work first.”
Joe Berra, Consultant

Our Leadership Team

Blake Shaw, President

Immensely passionate about helping government be a force for good, Blake has dedicated his professional life to helping human services leaders and their teams challenge assumptions and the status quo and embrace new, innovative approaches and technology solutions to tackle some of the most pressing problems facing society and transform service delivery.

more »

Sean Toole, Senior Vice President

As a nationally recognized leader in human services, Sean has dedicated his career to helping agencies improve performance through process and innovative technology solutions to help families thrive

more »

Growth & Development Team

Leo Ribas
Leo Ribas
Senior Vice President
Kelly Harder
Kelly Harder
Vice President of Business Development

Our Practice Leadership

Bill Bott
Bill Bott
Child Welfare Practice Lead & Director of Performance Improvement
Brian Donohoe
Brian Donohoe
Unemployment Insurance Practice Lead
Michael Jones
Michael Jones
Medicaid, SNAP & Safety Net Practice Lead
Bill McCracken
Bill McCracken
Medicaid, SNAP and Safety Net Practice Lead
Nicole Norvell
Nicole Norvell, MBA, LCSW
Child Care Practice Lead
Nicole Shields
Nicole Shields
Medicaid, SNAP and Safety Net Practice Lead
Jeremy Toulouse
Jeremy Toulouse
Child Support Practice Lead

Our Product Leadership

Rochelle Brazier
Rochelle Brazier
Sr. Product Manager
Alisa Henson
Alisa Henson
Director of Application Development

Client Success Team

Kim Bazan
Kim Bazan
Director of Client Success
Carl Medley
Carl Medley
Director of Technology and Innovation

Our Team

Karl Allison
Karl Allison
Joe Berra
Joe Berra
Veronica Bossack
Veronica Bossack
Gregg Broyles
Gregg Broyles
John Camp
John Camp
Trenton Hodges
Trenton Hodges
Lisa Kim
Lisa Kim
Larry Lee
Larry Lee
Naomi Lewis
Naomi Lewis
Stephanie MontoyaStephanie Montoya
Bobby Stanton
Bobby Stanton
Suzi Stott
Suzi Stott
Lorrie Walker
Lorrie Walker
Brian Wann
Brian Wann
Sarah Winter
Sarah Winter
Reggie Wright
Reggie Wright

Are you interested in joining the C!A team? Check out our Career page for more information and current openings.