Big issues, bigger heart

For us, public service is a calling and way of life.

Public servants by experience and at heart, the C!A® team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse practical experience representing all different levels of government operations, and has a deep understanding of government processes working with state and county agencies, their local offices, and the associated federal agencies.

Led by Ken Miller, Blake Shaw, and Leo Ribas, our award-winning change agents have big ideas that we use to fundamentally change your culture by changing minds and fixing systems. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results.

Our team’s words from the heart:

“I’ve had a lifelong desire to make a difference for people in need as I grew up in similar circumstances. I was able to accomplish this through working in government for 20 years for each community in which I worked. When C!A helped improve our business process I felt so much joy in the customer service improvements that were made. Now working for C!A, the impact I have to help those in need has increased exponentially.”

Rochelle Brazier, Consulting Partner

“I am grateful each day for the opportunity to work with thousands of managers and line staff who serve millions of public assistance recipients in the many states we serve. We help feed families and provide access to medical care for those in need. Our entire C!A team is highly skilled and 100% committed to making a difference in the lives of many. I’m so proud to be part of the team!”

Brian Donohoe, Consulting Partner

“As someone who knows the challenges of caseloads and being on the other side of the desk, I feel passionate about helping those who do the work. We all know that people of government are noble and it’s an amazing benefit to see their work-life drastically improve with the process improvements they helped change.”

Rebecca Trevino, Consulting Partner

“We’re a company that believes in the work of government.  We were all public servants, and we all know the daily struggles.  Our goal now is to build capacity to help you do more good.”

Bill Bott, Director of Performance Improvement
“As a human services assistant director, I saw first hand how C!A worked with teams of our staff, creating real change from the ground up. The improvements are sustainable and meaningful, and what really strikes a chord with me, is seeing relief and happiness from hard working people when the ideas they came up with are really happening. We’re all in this business to help people, and we actually get to do it through this work-that fuels my passion every day.”
Veronica Bossack, Consulting Partner
“I used to be the captain of the technology train. I thought 80% of our problems could be corrected through the right software and confused innovation and automation. True innovation is in fundamentally changing how we work, and that’s where the potential is. C!A unleashes that potential by focusing on how we work first.”
Joe Berra, Change Agent

Our Leadership Team

Ken Miller
Ken MillerFounder

A nationally recognized author and one of the country’s top change agents according to Fast Company magazine, Ken is a pioneer in improving government performance through process redesign.

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Blake Shaw
Blake ShawSenior Partner

Immensely passionate about helping government be a force for good, Blake has dedicated his professional life to helping government leaders and their teams across the country challenge assumptions and the status quo and embrace new, innovative solutions to tackle some of the most pressing problems facing society.

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Leo Ribas
Leo RibasPartner

A highly accomplished and recognized human services leader, Leo has helped more than 35% of state human services agencies find innovative solutions to the biggest challenge facing government today: the need to increase capacity to provide accurate and faster access to healthcare, food, and social safety nets to an ever increasing number of customers.

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Our Team

Sean Toole
Sean TooleClient Partner / Child Welfare Practice Lead

As a nationally recognized leader in child welfare, Sean has dedicated his career to helping human services agencies create and successfully adopt technology solutions to better serve families and children and improve outcomes.

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Bill Bott
Bill BottDirector of Performance Improvement

A government geek at heart, Bill loves the noble work of government and is honored to help improve how we work … one system at a time. As a change agent, Bill runs improvement teams, is a popular speaker and writer, and facilitates workshops on radical improvement.

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Brian Elms
Brian ElmsInnovation Practice Lead

As former director of the largest nationally-recognized government innovation program in the country, author, speaker, trainer, and rebel with a huge cause, Brian is notorious for helping government agencies embrace innovation to improve the lives of employees and the citizens they serve.

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Carl Medley
Carl MedleyDirector of Technology Services / Capacity Analytics Practice Lead

Technology leader, change agent, accountant, and self-proclaimed data nerd, Carl is committed to providing government leaders with the information and tools they need to make data-driven decisions so they – and their teams – can do more good.

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Rochelle Brazier
Rochelle Brazier
Bill McCracken
Bill McCracken
Brian Donohoe
Brian Donohoe
Veronica Bossack
Veronica Bossack
Jacky Beshar
Jacky Beshar
Leona Hodges
Leona Hodges
Reggie Wright
Reggie Wright
Suzi Stott
Suzi Stott
Clint Brooks
Clint Brooks
Jennifer Ellerman
Jennifer Ellerman
Larry Lee
Larry Lee
Patrick Toole
Patrick Toole
Karl Allison
Karl Allison
Gregg Broyles
Gregg Broyles
Nicole Shields
Nicole Shields
Liz Steele
Liz Steele
Rebecca Trevino
Rebecca Trevino
Lorrie Walker
Lorrie Walker
Rebecca Henrie
Rebecca Henrie
Joe Berra
Joe Berra
Lisa Kim
Lisa Kim
Arturo Serrano
Arturo Serrano
Alisa Henson
Alisa Henson
Dennis Davis
Dennis Davis

Contractors

Evelyn Stice
Evelyn Stice