Big issues, bigger heart

For us, public service is a calling and way of life.

Public servants by experience and at heart, the C!A® team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse practical experience representing all different levels of government operations, and has a deep understanding of government processes working with state and county agencies, their local offices, and the associated federal agencies.

Our award-winning team of consultants and change agents have big ideas that we use to fundamentally change your culture by changing minds and fixing systems. Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results.

Our team’s words from the heart:

“I’ve had a lifelong desire to make a difference for people in need as I grew up in similar circumstances. I was able to accomplish this through working in government for 20 years for each community in which I worked. When C!A helped improve our business process I felt so much joy in the customer service improvements that were made. Now working for C!A, the impact I have to help those in need has increased exponentially.”

Rochelle Brazier, Current Product Owner

“We’re a company that believes in the work of government.  We were all public servants, and we all know the daily struggles.  Our goal now is to build capacity to help you do more good.”

Bill Bott, Performance Improvement Practice Lead
“As a human services assistant director, I saw first hand how C!A worked with teams of our staff, creating real change from the ground up. The improvements are sustainable and meaningful, and what really strikes a chord with me, is seeing relief and happiness from hard working people when the ideas they came up with are really happening. We’re all in this business to help people, and we actually get to do it through this work-that fuels my passion every day.”
Veronica Bossack, Senior Consultant
“I used to be the captain of the technology train. I thought 80% of our problems could be corrected through the right software and confused innovation and automation. True innovation is in fundamentally changing how we work, and that’s where the potential is. C!A unleashes that potential by focusing on how we work first.”
Joe Berra, Consultant

Our Leadership Team

Ken Miller,Founder

A nationally recognized author, thought leader, and one of the country’s top change agents according to Fast Company magazine, Ken is a pioneer in transforming human services service delivery and process redesign.

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Blake Shaw,President

Immensely passionate about helping government be a force for good, Blake has dedicated his professional life to helping human services leaders and their teams challenge assumptions and the status quo and embrace new, innovative approaches and technology solutions to tackle some of the most pressing problems facing society and transform service delivery.

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Leo Ribas,Senior Vice President

A highly accomplished and recognized human services leader, Leo has helped more than 45% of state human services agencies find innovative solutions to the biggest challenge facing government today: the need to increase capacity to provide accurate and faster access to healthcare, food, and safety net programs to an ever-increasing number of customers

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Sean Toole,Senior Vice President

As a nationally recognized leader in human services, Sean has dedicated his career to helping agencies improve performance through process and innovative technology solutions to help families thrive

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Our Practice Leadership

Kim Bazan
Kim Bazan
Medicaid, SNAP and Safety Net Practice Lead – California
Bill Bott
Bill Bott
Performance Improvement Practice Lead
Brian Donohoe
Brian Donohoe
Unemployment Insurance Practice Lead
Kelly Harder
Kelly Harder
Child Welfare Practice Lead
Michael Jones
Michael Jones
Medicaid, SNAP and Safety Net Practice Lead – U.S.
Jeremy Toulouse
Jeremy Toulouse
Child Support Practice Lead

Our Product Leadership

Rochelle Brazier
Rochelle Brazier
Current™ Product Owner
Alisa Henson
Alisa Henson
Development Manager

Our Team

Karl Allison
Karl Allison
Joe Berra
Joe Berra
Veronica Bossack
Veronica Bossack
Clint Brooks
Clint Brooks
Gregg Broyles
Gregg Broyles
John Camp
John Camp
Trenton Hodges
Trenton Hodges
Lisa Kim
Lisa Kim
Larry Lee
Larry Lee
Naomi Lewis
Naomi Lewis
Bill McCracken
Bill McCracken
Carl Medley
Carl Medley
Stephanie MontoyaStephanie Montoya
Nicole Shields
Nicole Shields
Bobby Stanton
Bobby Stanton
Suzi Stott
Suzi Stott
Lorrie Walker
Lorrie Walker
Brian Wann
Brian Wann
Sarah Winter
Sarah Winter
Reggie Wright
Reggie Wright

Are you interested in joining the C!A team? Check out our Career page for more information and current openings.