We know you want to do more good.  We did, too.

Public servants by experience and at heart, Change & Innovation Agency’s (C!A®) team understands first-hand the challenges that you and your team face as you work to deliver vital safety net benefits to children and families in need. Ravaged by years of budget cuts, reorganizations, staffing shortages, and half-finished technology projects, agencies simply don’t have the capacity to keep up with ever-increasing demand and evolving expectations.

Not afraid to disrupt the status quo by rethinking safety net service delivery, C!A, part of the Vimo® family of innovative solutions for health and human services, helps agencies increase capacity so they can do more good. With our cutting-edge, SaaS service delivery platform, combined with our process expertise, we have transformed safety net service delivery for over half of the states in the country and many large counties, allowing eligibility, child welfare, child support, child care, and unemployment insurance agencies to serve at least 40% more customers 70% faster.

Simply stated – together, we work with you and your team to increase your capacity to do more good.

What does “do more good” mean?

improvement in timeliness

reduction in time to certify foster families

40 – 130%
more families served

reduction in assessment caseloads

reduction in time from initial report to fully documented assessment closure

reduction in subsequent substantiations and
fewer children returning to care

improved fraud detection and higher yielding audits

take action up to 90% closer to decision points

60 – 80%
increase in same-day determinations

faster claims

avoided financial sanctions and court injunctions

Fresh thinking, fresh approach

While C!A’s team understands the status quo of government, they are not afraid to challenge it with new thinking.  It is this new thinking that has led to our clients’ success and helped them create a new way of doing government business.  To get a glimpse of how we think, check out these articles which highlight some of our most unique and effective approaches designed to help government do more good.

Our raving fans

In the words of our clients…

You could take our word for it – or you could take the word of those who have worked with us. Frankly, we hope you do both.

When we met C!A, we were in a tailspin. Our caseloads increased by 35 percent, we had a massive reduction in our workforce, we were under a hiring freeze, our timeliness rates were atrocious—in some offices they were down to 28 percent. We had no resources to meet the increased demand. They came in, calm and peaceful, and gave us control over that chaos. And that office with the abysmal timeliness rates, it’s operating at 98.2 percent.

Pankaj Bhanot, Former Director, State of Hawaii Department of Human Services

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services, State of Alaska Division of Public Assistance