C!A™ is a team of change agents dedicated to helping government increase its capacity to do more good

Public servants by experience and at heart, we believe the work of government is noble, the people of government are amazing, but unfortunately the systems of government (how work gets done) are a mess. C!A™ helps agencies recover lost production capacity, improve accuracy, and discover methods to more efficiently deliver services at a lower cost.


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See where we are making a difference across the United States

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You could take our word for it – or you could take the word of those who have worked with us. Frankly, we hope you do both.

When we met C!A, we were in a tailspin. Our caseloads increased by 35 percent, we had a massive reduction in our workforce, we were under a hiring freeze, our timeliness rates were atrocious—in some offices they were down to 28 percent. We had no resources to meet the increased demand. They came in, calm and peaceful, and gave us control over that chaos. And that office with the abysmal timeliness rates, it’s operating at 98.2 percent.

Pankaj Bhanot, Benefit, Employment and Support Services Division, State of Hawaii Department of Human Services

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services, State of Alaska Division of Public Assistance