Deluged by an influx of new clients, and saddled with broken and convoluted processes shaped by years of added CYA steps, new laws and regulations, and failed IT projects, caseworkers – although doing their very best – cannot keep up with the ever-increasing demand. And, misguided attempts to privatize their work or “hold them accountable” have only further contributed to the crisis.

Rather than blaming workers, we at C!A empower them to transform their broken systems and regain the capacity they need to deliver vital services to help children and families.

While it is our belief – and experience – that streamlining business processes is fundamental to helping caseworkers serve more families more timely and consistently, we continue to ask “What else can be done to do more good?”

It is this question that drives us to continually seek new, innovative approaches that challenge and disrupt the status quo and augment the important work of caseworkers to help them better help children and families in need.