Unemployment Insurance
Create a resilient agency ready to adapt when a crisis strikes.
Reclaiming staff capacity to meet demand
Economic downturns. Public health emergencies. Natural disasters. While we don’t want these crises to occur, the reality is they’re inevitable – we just don’t know when.
When disaster hits and unemployment insurance claims surge, you and your team must be ready to deliver benefits to a wave of new customers in their most critical moments. But with limited time and resources, agencies can’t afford to hire and train new staff on the fly. That’s why proactive strategies are a must.
So how can you maximize the capacity of your existing trained staff, empowering them to serve more customers with the resources available?
That’s where Change & Innovation Agency (C!A®) comes in. We help workforce agencies supercharge their capacity to handle spikes in demand. By assessing current capacity, refining business processes, delivering tailored training programs, and strategically implementing technology solutions, we ensure your staff is equipped and ready for any crisis.
Results worth celebrating
Using our proven, capacity-building approaches and SaaS technology solutions, we help you rethink how your agency gets things done – serving customers more effectively and improving the outcomes that matter most. Our partnerships achieve the following:
Significantly increased staff capacity
Reduced or eliminated backlogs
Reimagined workflows
Improved processing times
Escalated collections
Increased accuracy
Enhanced customer experience
Strengthened compliance and avoided penalties
Solutions tailored to your needs
Highly skilled in capacity-building and business process redesign, our Unemployment Insurance team is ready to help you create a resilient agency primed to adapt and meet changing demands.
Accomplish a range of agency goals and objectives
Redesign business processes to increase staff capacity and be ready to meet changing demand
Optimize service delivery and workforce productivity at the push of a button with Current™
Maximize your technology modernization investment
A partner who has been there and knows the work
C!A’s expertise in workforce services, unemployment insurance, economic supports, human services, and process redesign is directly linked to the experience of our staff. Our team is composed of experienced government professionals who bridge the gap between policy and practice within UI and workforce services. Our change agents have filled nearly every role in the labor and human services delivery process, from agency directors, policy chiefs, and eligibility workers to office managers, subject matter experts, and CIOs. We have worked within unemployment insurance for many years, at every level, and have deep operational experience and empathy.
Contact our Unemployment Insurance team today and let’s discuss how we can help you and your team create a resilient agency ready to meet demand both now and when the next crisis strikes.
Unemployment Insurance Practice Lead
C!A has cracked the code on how agencies can maximize activities to increase collection success. By rethinking the status quo, C!A’s team of collection experts will help you transform how and when collections’ staff pursue delinquent funds – long considered to be uncollectible – to help you improve your agency’s return on investment in terms of staff time and resources, while delivering an infusion of dollars into the Trust Fund, furthering its long-term solvency.
What do our colleagues say?
“Peter Brady served as my Deputy Secretary at the Kansas Department of Labor. Throughout his tenure, Peter demonstrated a strong commitment to various critical areas within the agency, including unemployment insurance, workers’ compensation, industrial safety and health, and labor market statistics. Particularly noteworthy was his adept navigation of the complex and politically sensitive landscape during the pandemic, exhibiting exceptional vision and strategic acumen. Peter consistently embodies the values of integrity, resilience, and creativity, which made him an indispensable asset to our team. His remarkable contributions were pivotal in advancing the department’s mission and objectives.”
—Amber Shultz, Secretary of Labor, Kansas Department of Labor
We Serve
C!A’s capacity-building solutions for Unemployment Insurance are currently implemented across three states.
Learn more about our previous and ongoing projects.
Thought Leadership: Unemployment Insurance
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