Serve when crisis strikes
Unemployment Insurance
Create a resilient agency ready to adapt when the next crisis strikes
Reclaim staff capacity to do more good
Economic downturn. Public health emergency. Natural disaster. While we certainly don’t want any of these crisis situations to occur, the reality is that we know they will – we just don’t know when.
When such a crisis strikes – and unemployment insurance claims spike – you and your team need to be ready and prepared to deliver benefits to a wave of new customers in their moments of need. Unfortunately, you don’t have the time to hire and train new staff.
So how can you ensure you are maximizing the capacity of your existing trained staff – serving the most customers you can with the resources you have every day? This is where the Change & Innovation Agency (C!A®) team comes in to help.
Using our proven, capacity-building approaches and SaaS technology solutions, we help you rethink how the important work of your agency gets done to serve customers and improve outcomes that matter most.
Highly skilled in capacity-building and business process redesign efforts, our Unemployment Insurance team is ready to help you create a resilient agency ready to adapt and meet changing demand.
Contact C!A today and let’s discuss how we can help you be ready before the next crisis strikes.
Rethink how the work gets done to achieve outcomes that matter most
Improve processing times
Improve accuracy
Improve customer experience
Strengthen compliance and avoid penalties
Increase collections
Redesign business processes to increase staff capacity and be ready to meet changing demand
Optimize service delivery and workforce productivity at the push of a button
Maximize your technology modernization investment
Revolutionize collections approach to increase collections success
Modernize policies and their application to align with today’s operation
We Serve
- C!A’s capacity building solutions for Unemployment Insurance currently implemented across 3 states
Act today to be ready when the next crisis strikes
Contact our Unemployment Insurance Practice Team today and let’s discuss how we can help you and your team create a resilient agency ready to meet demand when the next crisis strikes.
Thought Leadership: Unemployment Insurance
Two Years of STAR Results: How Oklahoma Human Services Improved Agency Efficiency and Customer Experiences
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Building Resilient Unemployment Systems for Uncertain Times
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Leading in Challenging Times: Lessons from the Human Services Summit at Harvard
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If You Started an Agency from Scratch Tomorrow, How Would You Do It?
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What the ACA Reveals about Re-creating the Child Care System
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On the Outside Looking In: Reimagining Child Care Program and Policy Through a Cross-Pollination Lens
There are numerous challenges facing the child care industry today. Many of these challenges—such as limited staffing, lengthy licensing process, convoluted administrative processes, and outdated technology solutions—are not new. Despite this reality, we continue to tackle the challenges with traditional approaches that do not meet the needs of the modern,…
Foster Care Awareness Month
April has been designated as National Child Abuse Prevention Month to create awareness about the importance of strengthening families and preventing child abuse and neglect.
Prepared Awareness: Past the Pinwheels
April has been designated as National Child Abuse Prevention Month to create awareness about the importance of strengthening families and preventing child abuse and neglect.
