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Videos

A Plumbing Problem

Our Twisted Pipes

Straighten The Pipes

Extreme Makeover

True Accountability

A Mold Epidemic

Customer Satisfaction in Government – Why Bother?

Why Technology Won’t Save Us

Extreme Government Makeover

We Don’t Make Widgets

Highly Satisfying Meatloaf

The 3 Myths That Keep Government From Radically Improving

Child Welfare Capacity Crisis

C!A Capacity Crisis

The Fable of Complexity

Honk If You Love Performance Appraisals

Brian Elms’ Speaking on Innovation in Government

Webinars

Unlocking Success in Human Services: There Really is a Secret Sauce

APHSA More Eyes More Often: Generating Capacity in Child Welfare

ASPA/CAP Webinar – Gaming the System: How Performance Management is Impeding Innovation

Podcasts

GovConnect Interview: Brian Elms

Using Lean to Build Government’s Capacity to Do More Good