Business Process Redesign

Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

By |March 2024|

When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states [...]

Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits

By |February 2024|

In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for [...]

National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce

By |September 2023|

September is Child Welfare Workforce Development Month. While recognizing the need for ongoing development, we must make sure we are looking to developing ways to support child welfare workers by building capacity.

Performance Improvement


PHE Unwinding

Social Worker Staffing Shortages

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