Business Process Redesign

Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

By |March 2024|

When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states [...]

Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits

By |February 2024|

In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for [...]

National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce

By |September 2023|

September is Child Welfare Workforce Development Month. While recognizing the need for ongoing development, we must make sure we are looking to developing ways to support child welfare workers by building capacity.

Performance Improvement


PHE Unwinding

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

By , |June 2022|

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

Social Worker Staffing Shortages

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