Business Process Redesign
If Not Humans, Then What’s At the Center?
188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”
What Public Managers Can Learn from the Ventilator Shortage
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
All We Need is Love…and Time
Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff
Performance Improvement
Management, Leadership and the Transformation Government Needs
What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.
Eliminate Blind Spots to Improve Safety: More Eyes More Often
When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of [...]
The Fen-Phen Phenomenon is Killing Our Children
We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.
Measurement
The Dark Side of Accountability
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.