Business Process Redesign
All We Need is Love…and Time
Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff
An Ounce of Prevention is Worth …
Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.
Modernization Is Desperately Needed … But It’s Not Enough
While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.
Performance Improvement
Management, Leadership and the Transformation Government Needs
What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.
Eliminate Blind Spots to Improve Safety: More Eyes More Often
When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of [...]
The Fen-Phen Phenomenon is Killing Our Children
We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.
Measurement
Where are those outcomes I ordered?
It’s a little hard to remember what life was like before Amazon two-day shipping.
Gaming the System
How the misuse of data impedes innovation
Fear and Loathing in Chicago
Management lessons from the teachers’ strike.