Business Process Redesign
Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.
Fostering Hope: Rethink Foster Care to Increase Capacity
While it is wonderful to recognize the heroes during National Foster Care Month, we must also be aware of the realities of the foster care system and be willing to make a change. A change that will allow the heroes we celebrate to shine, unencumbered by complicated, outdated processes. If we take a glance through the lens of capacity, we will find a starting point so that we can do more good for children and families.
You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process
Turnover is an unprecedented challenge that threatens the well-being of children. But staff is hard to find, harder to retain, and we are hiring back into the same systems that haven’t addressed fundamental challenges that have existed for decades. The only way to improve this reality to rethink our approach.
Performance Improvement
From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.
Digging to the Real Root Cause
We can make a difference, if we only stay focused on the root of the problems.
Management, Leadership and the Transformation Government Needs
What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.
Measurement
Band of Brothers
Accountability systems rarely work as they affix blame instead of fix systems. They also produce devastating side effects including workers gaming the measurement system and increase fear. There is a better way.
Where are those outcomes I ordered?
It’s a little hard to remember what life was like before Amazon two-day shipping.
Gaming the System
How the misuse of data impedes innovation