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Business Process Redesign

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process
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You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

By Kelly Harder, Sean Toole|May 2022|

Turnover is an unprecedented challenge that threatens the well-being of children. But staff is hard to find, harder to retain, and we are hiring back into the same systems that haven’t addressed fundamental challenges that have existed for decades. The only way to improve this reality to rethink our approach.

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
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Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

By Andi West, LMSW|March 2022|

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare
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When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

By Andi West, LMSW|December 2021|

For more than a year we shifted work to a virtual platform out of necessity, and as we safely return to in-person activities it would be easy to sprint as fast as possible back to “the way we did things before COVID-19”. But, what if instead of sprinting we took the time to pause and reflect? Perhaps some of our new virtual practices make child welfare better.

Performance Improvement

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
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From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

By Bill Bott|June 2021|

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

Digging to the Real Root Cause
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Digging to the Real Root Cause

Digging to the Real Root Cause

By Bill Bott|April 2020|

We can make a difference, if we only stay focused on the root of the problems.

Management, Leadership and the Transformation Government Needs
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Management, Leadership and the Transformation Government Needs

Management, Leadership and the Transformation Government Needs

By Ken Miller|March 2020|

What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.