Business Process Redesign
All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track
Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.
A New Promise for CCWIS: Provide Capacity to Do More Good
The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
Reducing the Self-Created Workload: Making Room for a Wave of New Customers
Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.
Performance Improvement
From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.
Digging to the Real Root Cause
We can make a difference, if we only stay focused on the root of the problems.
Government’s Innovation Surge Shouldn’t End with the Pandemic
When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.
Measurement
Where are those outcomes I ordered?
It’s a little hard to remember what life was like before Amazon two-day shipping.
Gaming the System
How the misuse of data impedes innovation
Fear and Loathing in Chicago
Management lessons from the teachers’ strike.