Business Process Redesign
CCWIS – A Call to Action to Increase Capacity
There are several key opportunities to include in your complete plan for CCWIS implementation to drive improved outcomes and increase capacity.
Adaptive Leadership: Streamlining Processes Before Automation
Before you automate, consider these simple steps to speed up how your work gets done.
Never Get Behind Again: Old Thinking Through a New Lens
Break free of backlog by focusing on one-day timeliness.
Performance Improvement
The Unintended Consequences of Improvement
Sometimes when we make reforms, government jobs get better too.
What to do with the ‘Flo’s’ of Child Protection
If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.
CYA is Killing Kids
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
Measurement
Gaming the System
How the misuse of data impedes innovation
Fear and Loathing in Chicago
Management lessons from the teachers’ strike.
The Dark Side of Accountability
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.