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Business Process Redesign

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
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Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

By Bill Bott, Sarah Sailors|August 2021|

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track
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All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

By Kelly Harder, Sean Toole|July 2021|

Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

By Sean Toole|August 2020|

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

Performance Improvement

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
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From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

By Bill Bott|June 2021|

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

Digging to the Real Root Cause
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Digging to the Real Root Cause

Digging to the Real Root Cause

By Bill Bott|April 2020|

We can make a difference, if we only stay focused on the root of the problems.

Government’s Innovation Surge Shouldn’t End with the Pandemic
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Government’s Innovation Surge Shouldn’t End with the Pandemic

Government’s Innovation Surge Shouldn’t End with the Pandemic

By Brian Elms|April 2020|

When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.