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Business Process Redesign

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

By , |June 2022|

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

Fostering Hope: Rethink Foster Care to Increase Capacity

By |May 2022|

While it is wonderful to recognize the heroes during National Foster Care Month, we must also be aware of the realities of the foster care system and be willing to make a change. A change that will allow the heroes we celebrate to shine, unencumbered by complicated, outdated processes. If we take a glance through the lens of capacity, we will find a starting point so that we can do more good for children and families.

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

By , |May 2022|

Turnover is an unprecedented challenge that threatens the well-being of children. But staff is hard to find, harder to retain, and we are hiring back into the same systems that haven’t addressed fundamental challenges that have existed for decades. The only way to improve this reality to rethink our approach.

Performance Improvement

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

By |June 2021|

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

Measurement

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