Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing government’s capacity to do more good. Ken has worked with amazing people in the most difficult environments to tackle the big issues facing government today.
Ken was the Deputy Director of the Missouri Department of Revenue, where he was part of a transformation effort that reduced the time to issue tax refunds by 80% (fastest in the nation) at less cost and cut wait times in motor vehicle offices by half. The agency received a State Quality Award – one of only a handful of government agencies in the country to receive such a distinction. Ken was then named Director of Performance Improvement for Missouri State Government, one of only two states to receive an A grade from GOVERNING for Managing for Results.
Ken, named one of the country’s top change agents by Fast Company magazine, is the author of three books: Extreme Government Makeover: Increasing Our Capacity To Do More Good, We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving, and The Change Agent’s Guide to Radical Improvement. He has also written numerous articles and columns on how to improve the performance of government.