A nationally recognized author and one of the country’s top change agents according to Fast Company magazine, Ken is a pioneer in improving government performance through process redesign.
“So why has government been so resistant to change? So hard to improve? Because to truly change something, you have to love it. Empathy, compassion, and love are what transform. Disdain, judgment, and disrespect won’t change anything. Most people who have tried to improve government have done it from a lofty perch, outside the walls, lobbing grenades at it. They talk about everything that’s wrong with public servants. They expose millions in waste, and they prescribe tried-and-true private sector solutions. They get nowhere. Our transformation will come from the inside, from the dedicated public servants who love their work. Change will come from those who don’t see it as work, but as a cause, a ministry, a way to make a difference.”
– Ken Miller
Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing government’s capacity to do more good. Ken has worked with amazing people in the most difficult environments to tackle the big issues facing government today.
Ken was the Deputy Director of the Missouri Department of Revenue, where he was part of a transformation effort that reduced the time to issue tax refunds by 80% (fastest in the nation) at less cost and cut wait times in motor vehicle offices by half. The agency received a State Quality Award – one of only a handful of government agencies in the country to receive such a distinction. Ken was then named Director of Performance Improvement for Missouri State Government, one of only two states to receive an A grade from GOVERNING for Managing for Results.
Ken, named one of the country’s top change agents by Fast Company magazine, is the author of three books: Extreme Government Makeover: Increasing Our Capacity To Do More Good, We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving, and The Change Agent’s Guide to Radical Improvement. He has also written numerous articles and columns on how to improve the performance of government.
- Extreme Government Makeover: Increasing Our Capacity to Do More Good
- We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving
- The Change Agent’s Guide to Radical Improvement