In early 2000, Blake Shaw found himself submerged in human services. From his position in the Missouri Governor’s office, Blake oversaw the improvement efforts of social services, mental health, and senior services. Watching demand continue to rise and budgets continually fall, Blake abandoned legislative and policy strategies for a more hands-on tactic.
By challenging the assumptions of the entire industry and reengaging customers, front-line staff, and advocacy groups, Blake has been able to find the most innovative solutions to our most pressing problems, and get results unequalled by new laws, new policies, and new technology.
In 2003, Blake left the public sector to become a senior partner with the Change & Innovation Agency, with the vision of transforming government service delivery across the country. Since then, he has taught thousands of public servants the key to real improvements through his interactive training workshops, team facilitation, and writings.