Family First… Second: Finding a solution to managing the workflow
The goals associated with Family First are both noble and needed. If we do not fix our capacity crisis in child welfare, we may never see the results we hope to achieve.
From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.
A New Promise for CCWIS: Provide Capacity to Do More Good
The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
If Not Humans, Then What’s At the Center?
188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”
What Public Managers Can Learn from the Ventilator Shortage
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
Modernization Is Desperately Needed … But It’s Not Enough
While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.