Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits
In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for agencies to meet demand, it also put a spotlight on...
Never Settle for the Status Quo
“No matter how much money is invested in thoughtful innovation, the best technology in the world won’t save UI administrators when the next capacity crisis hits.” The sudden surge in unemployment claims during the pandemic overwhelmed every government agency...
Go with the Flow: Increase Capacity to Transform Your Child Support Program
Never has the pressure to improve the program and do good on behalf of the children and families we serve been so intense. This pressure—fueled by increasing demands to improve federal measures and a new-found focus on parental engagement activities—comes at a time...
