A New Promise for CCWIS: Provide Capacity to Do More Good
The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
If Not Humans, Then What’s At the Center?
188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”
What Public Managers Can Learn from the Ventilator Shortage
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
Modernization Is Desperately Needed … But It’s Not Enough
While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.