Workflow – C!A: Change and Innovation Agency

If Not Humans, Then What’s At the Center?
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If Not Humans, Then What’s At the Center?

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

By Bill Bott|June 2020|Categories: Business Process Redesign|Tags: Automation, Bill Bott, BPR, Business Process Redesign, CIO, County, Data, Government, Human-Centered Design, Insights, IT, Modernize, Process, Results, State, System, Technology, Workflow|

What Public Managers Can Learn from the Ventilator Shortage

Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.

By Ken Miller|April 2020|Categories: Business Process Redesign|Tags: Bottlenecks, Capacity, City, Constraint, County, COVID-19, Data, Flow, Flow of Work, Governing, Government, Ken Miller, Leadership, Management, Managers, Pandemic, Public, Public Service, State, System, Workflow|

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

By Bill Bott|June 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Capacity Crisis, Caseworker, CCWIS, Child and Families, Child Welfare, CWIS, Government, Improvement, Increase Capacity, IT, Modernize, Performance, Process, Radical, State, Technology, Workflow, Workforce|