Gaming the System
The public sector has invested great hope and massive fortunes in the promises of performance management. From dashboards and scorecards to STAT systems and big data platforms, we’ve bought into the idea that “what gets measured gets done” and if we want better...
CCWIS – A Call to Action to Increase Capacity
Many states are in the process of developing plans for implementing a Comprehensive Child Welfare Information System (CCWIS). These next-generation systems offer improved integration, connectivity, and reporting capabilities. However, too many of the plans for...
Adaptive Leadership: Streamlining Processes Before Automation
Adaptive leadership skills are crucial in human services agencies, many of which are still grappling with the tremendous capacity issues brought on by workload increases surrounding the crumbling of the national economy nearly a decade ago and the implementation of...
