Technology – C!A: Change and Innovation Agency

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
Gallery
Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

A New Promise for CCWIS: Provide Capacity to Do More Good
Gallery
A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

If Not Humans, Then What’s At the Center?
Gallery
If Not Humans, Then What’s At the Center?

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

By Bill Bott|June 2020|Categories: Business Process Redesign|Tags: Automation, Bill Bott, BPR, Business Process Redesign, CIO, County, Data, Government, Human-Centered Design, Insights, IT, Modernize, Process, Results, State, System, Technology, Workflow|

Management, Leadership and the Transformation Government Needs
Gallery
Management, Leadership and the Transformation Government Needs

Management, Leadership and the Transformation Government Needs

What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.

By Ken Miller|March 2020|Categories: Performance Improvement|Tags: Governing, Government, Improvement, Ken Miller, Leader, Leadership, Management, Manager, Managers, Performance, State, Technology, Transform, Transformation|

All We Need is Love…and Time
Gallery
All We Need is Love…and Time

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

By Bill Bott, Lori Wolff|February 2020|Categories: Business Process Redesign|Tags: Bill Bott, BPR, Business Process Redesign, Capacity, Caseworker, CCWIS, Change, Child Protection, Child Welfare, Children and Families, CWIS, Efficiencies, Family First, Family First Act, Government, Idaho, Improvement, Increase Capacity, IT, Keep Kids Safe, Managers, Outcomes, Process, State, Supervisors, Technology, Transformation, Workforce, Workload|

Eliminate Blind Spots to Improve Safety: More Eyes More Often
Gallery
Eliminate Blind Spots to Improve Safety: More Eyes More Often

Eliminate Blind Spots to Improve Safety: More Eyes More Often

When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of risk were missed, and the result is signiﬁcant harm or even death. It’s hard to read about a set of [...]

By Sean Toole|August 2019|Categories: Performance Improvement|Tags: Analytics, Caseloads, Caseworker, Child Protection, Child Welfare, Children and Families, Data, Government, Keep Kids Safe, Sean Toole, State, Technology|

Modernization Is Desperately Needed … But It’s Not Enough
Gallery
Modernization Is Desperately Needed … But It’s Not Enough

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

By Bill Bott|June 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Capacity Crisis, Caseworker, CCWIS, Child and Families, Child Welfare, CWIS, Government, Improvement, Increase Capacity, IT, Modernize, Performance, Process, Radical, State, Technology, Workflow, Workforce|

When Technology Is Not the Solution
Gallery
When Technology Is Not the Solution

When Technology Is Not the Solution

Despite years of investments worth billions of dollars, government has not seen the kind of radical results it expected from technology. A key reason why: States and localities first need to fix their capacity problem.