A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

Management, Leadership and the Transformation Government Needs

What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

Eliminate Blind Spots to Improve Safety: More Eyes More Often

When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of risk were missed, and the result is significant harm or even death. It’s hard to read about a set of [...]

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

When Technology Is Not the Solution

Despite years of investments worth billions of dollars, government has not seen the kind of radical results it expected from technology. A key reason why: States and localities first need to fix their capacity problem.

CCWIS – A Call to Action to Increase Capacity

There are several key opportunities to include in your complete plan for CCWIS implementation to drive improved outcomes and increase capacity.

Adaptive Leadership: Streamlining Processes Before Automation

Before you automate, consider these simple steps to speed up how your work gets done.

Never Get Behind Again: Old Thinking Through a New Lens

Break free of backlog by focusing on one-day timeliness.

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