System – C!A: Change and Innovation Agency

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
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Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
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Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track
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All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

By Bill Bott|June 2020|Categories: Business Process Redesign|Tags: Automation, Bill Bott, BPR, Business Process Redesign, CIO, County, Data, Government, Human-Centered Design, Insights, IT, Modernize, Process, Results, State, System, Technology, Workflow|

What Public Managers Can Learn from the Ventilator Shortage

Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.

By Ken Miller|April 2020|Categories: Business Process Redesign|Tags: Bottlenecks, Capacity, City, Constraint, County, COVID-19, Data, Flow, Flow of Work, Governing, Government, Ken Miller, Leadership, Management, Managers, Pandemic, Public, Public Service, State, System, Workflow|