Band of Brothers
Accountability systems rarely work as they affix blame instead of fix systems. They also produce devastating side effects including workers gaming the measurement system and increase fear. There is a better way.
Gaming the System
How the misuse of data impedes innovation
The Dark Side of Accountability
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
Lean Improvement Initiative Without Technology
Government is going Lean these days, and it should go without technology, at least for now.