Band of Brothers

Band of Brothers

by | Sep 7, 2022 | Measurement

Management-by-Fear is the current fad. Across the country, in conference rooms of every size, governors are looking at cabinet members’ performance measures and demanding to know why the curve isn’t bending. There are city managers berating department heads because...
Where are those outcomes I ordered?

Where are those outcomes I ordered?

by | Sep 3, 2019 | Measurement

It’s a little hard to remember what life was like before Amazon two-day shipping. I recently listened to a podcast describing how Amazon achieved two-day shipping, back in 2005, speeding up what used to take up to five days. It was an incredible transformation in the...

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Transform how the work of government gets done

Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

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We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

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At C!A, we understand how government operates – but we refuse to be bound by convention. We bring bold, innovative thinking that cuts through outdated systems, empowering our clients to redefine how business gets done and achieve real, measurable success.

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Public servants by experience and at heart, the Change & Innovation Agency (C!A®) team understands firsthand the challenges you and your team face as you work to deliver vital safety-net benefits to individuals, children, and families in need.

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Together, we elevate your team to new heights and increase your capacity to do more good.

"I want to give a huge shoutout to our incredible partners at C!A. Thank you for being more than just consultants. You’ve truly become an extension of our team, helping bring our vision to life."

Sondra Shelby, Director of Adult and Family Services, Oklahoma Human Services

Thought Leadership

Learn more about human services innovation through this collection of articles written by our team of change agents

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Case Studies

Learn about some of the greatest challenges facing government today and how government systems can be improved.