When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.
Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...
A text message conversation about how once management fads fade, the best concepts remain.
Reality TV reveals the problems with government services, but how do we fix them?
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.
These last two years have tested the capacity of our SNAP offices nationwide.