Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

Government’s Innovation Surge Shouldn’t End with the Pandemic

When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

An Ounce of Prevention is Worth …

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

We Don’t Need Another Hero: Improve Capacity to Save Supervisors

Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.