Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.
All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track
Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.
A New Promise for CCWIS: Provide Capacity to Do More Good
The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
Reducing the Self-Created Workload: Making Room for a Wave of New Customers
Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.
If Not Humans, Then What’s At the Center?
188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”
Government’s Innovation Surge Shouldn’t End with the Pandemic
When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.
All We Need is Love…and Time
Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff
An Ounce of Prevention is Worth …
Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.
Where are those outcomes I ordered?
It’s a little hard to remember what life was like before Amazon two-day shipping.
Modernization Is Desperately Needed … But It’s Not Enough
While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.