Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.
Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job
Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.
Helping Leaders Tackle the Child Welfare Capacity Crisis
As we work with child welfare agencies across the country to help tackle the capacity crisis, here's a glimpse of what we're learning.
Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...
In the face of increased customer demand and decreased resources, many human service agencies have turned to call centers in the hopes of serving more customers at less cost. What these agencies are quickly discovering is that phone centers actually drive up costs while killing employee and customer satisfaction at the exact same time. How [...]
Sometimes when we make reforms, government jobs get better too.
If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.
A text message conversation about how once management fads fade, the best concepts remain.
Above all else, citizens want results. When they don’t get them, they morph into selfish people.