The Case for Process Management

The Case for Process Management

by | Dec 23, 2009 | Business Process Redesign

What we found in New Mexico was that process management allowed us to serve increased numbers of clients without increased stress for our staff. —KATIE FALLS, ACTING SECRETARY, NEW MEXICO HUMAN SERVICES DEPARTMENT These last two years have tested the capacity of our...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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