Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits

September is Child Welfare Workforce Development Month. While recognizing the need for ongoing development, we must make sure we are looking to developing ways to support child welfare workers by building capacity.

Never Settle for the Status Quo

An unplanned and underfunded strain on unemployment insurance agency systems will inevitably happen again; the question is not if, but when. So how can you ensure you are maximizing the capacity of your existing trained staff and serving as many customers as possible with the resources you have every day?

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