Band of Brothers

Band of Brothers

by | Sep 7, 2022 | Measurement

Management-by-Fear is the current fad. Across the country, in conference rooms of every size, governors are looking at cabinet members’ performance measures and demanding to know why the curve isn’t bending. There are city managers berating department heads because...
Where are those outcomes I ordered?

Where are those outcomes I ordered?

by | Sep 3, 2019 | Measurement

It’s a little hard to remember what life was like before Amazon two-day shipping. I recently listened to a podcast describing how Amazon achieved two-day shipping, back in 2005, speeding up what used to take up to five days. It was an incredible transformation in the...
Gaming the System

Gaming the System

by | Aug 12, 2018 | Measurement

The public sector has invested great hope and massive fortunes in the promises of performance management. From dashboards and scorecards to STAT systems and big data platforms, we’ve bought into the idea that “what gets measured gets done” and if we want better...
The Dark Side of Accountability

The Dark Side of Accountability

by | Jun 1, 2011 | Measurement

On March 28, USA Today published a scathing exposé of the seemingly miraculous test score gains of students in the Washington, D.C., public school system. Under former chancellor Michelle Rhee, schools that previously had underperformed on standardized tests began...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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