Leader – C!A: Change and Innovation Agency

Government’s Innovation Surge Shouldn’t End with the Pandemic
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Government’s Innovation Surge Shouldn’t End with the Pandemic

Government’s Innovation Surge Shouldn’t End with the Pandemic

When tasked with returning to normal, government innovators must respond with a forceful no. We should take this opportunity to permanently transform our services, transactions and regulatory systems.

By Brian Elms|April 2020|Categories: Performance Improvement|Tags: Brian Elms, Change, City, County, COVID-19, Customer Satisfaction, Customer Service, Employees, Governing, Government, Improvement, Innovation, Leader, Management, Managers, Normal, Pandemic, Process, Public, Public Service, Quality, Recovery, Service Delivery, Supervisors, Transform, Transformation|

Management, Leadership and the Transformation Government Needs
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Management, Leadership and the Transformation Government Needs

Management, Leadership and the Transformation Government Needs

What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.

By Ken Miller|March 2020|Categories: Performance Improvement|Tags: Governing, Government, Improvement, Ken Miller, Leader, Leadership, Management, Manager, Managers, Performance, State, Technology, Transform, Transformation|