Band of Brothers
Accountability systems rarely work as they affix blame instead of fix systems. They also produce devastating side effects including workers gaming the measurement system and increase fear. There is a better way.
What Public Managers Can Learn from the Ventilator Shortage
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
Management, Leadership and the Transformation Government Needs
What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.
Gaming the System
How the misuse of data impedes innovation
The Unintended Consequences of Improvement
Sometimes when we make reforms, government jobs get better too.
Learn About Lean and Other Management Fads from Texts
A text message conversation about how once management fads fade, the best concepts remain.
A Mold Epidemic in Government
Moldy thinking about public employees can lead to a host of problems.
The Dark Side of Accountability
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
Doing More With Less? It’s a Pipe Dream.
All the challenges in government management share the same basic cause: a capacity problem.
A Broken Record
HR is not the solution because people are not the problem.