IT – C!A: Change and Innovation Agency

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
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Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

If Not Humans, Then What’s At the Center?
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If Not Humans, Then What’s At the Center?

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

By Bill Bott|June 2020|Categories: Business Process Redesign|Tags: Automation, Bill Bott, BPR, Business Process Redesign, CIO, County, Data, Government, Human-Centered Design, Insights, IT, Modernize, Process, Results, State, System, Technology, Workflow|

All We Need is Love…and Time
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All We Need is Love…and Time

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

By Bill Bott, Lori Wolff|February 2020|Categories: Business Process Redesign|Tags: Bill Bott, BPR, Business Process Redesign, Capacity, Caseworker, CCWIS, Change, Child Protection, Child Welfare, Children and Families, CWIS, Efficiencies, Family First, Family First Act, Government, Idaho, Improvement, Increase Capacity, IT, Keep Kids Safe, Managers, Outcomes, Process, State, Supervisors, Technology, Transformation, Workforce, Workload|

An Ounce of Prevention is Worth …
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An Ounce of Prevention is Worth …

An Ounce of Prevention is Worth …

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

By Bill Bott|October 2019|Categories: Business Process Redesign|Tags: Automation, Backlog, Bill Bott, BPR, Capacity, Caseloads, Caseworker, CCWIS, Child Abuse, Child Protection, Child Welfare, Children and Families, Government, Increase Capacity, IT, Keep Kids Safe, Outcomes, Process, State|

Modernization Is Desperately Needed … But It’s Not Enough
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Modernization Is Desperately Needed … But It’s Not Enough

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

By Bill Bott|June 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Capacity Crisis, Caseworker, CCWIS, Child and Families, Child Welfare, CWIS, Government, Improvement, Increase Capacity, IT, Modernize, Performance, Process, Radical, State, Technology, Workflow, Workforce|

When Technology Is Not the Solution
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When Technology Is Not the Solution

When Technology Is Not the Solution

Despite years of investments worth billions of dollars, government has not seen the kind of radical results it expected from technology. A key reason why: States and localities first need to fix their capacity problem.

By Bill Bott|March 2019|Categories: Business Process Redesign|Tags: Backlog, Bill Bott, Capacity, Child Welfare, Efficiencies, Government, Increase Capacity, IT, Performance, Process Human Services, Radical, Results, Technology|

The Fen-Phen Phenomenon is Killing Our Children
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The Fen-Phen Phenomenon is Killing Our Children

The Fen-Phen Phenomenon is Killing Our Children

We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.