Improvement – C!A: Change and Innovation Agency

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
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Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.

Digging to the Real Root Cause
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Digging to the Real Root Cause

Digging to the Real Root Cause

We can make a difference, if we only stay focused on the root of the problems.

By Bill Bott|April 2020|Categories: Performance Improvement|Tags: Benefits, Bill Bott, Capacity, Case Worker, Child Welfare, Efficiencies, Government, Improvement, Increase Capacity, Medicaid, Passion, SNAP, Social Worker, State|

Management, Leadership and the Transformation Government Needs
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Management, Leadership and the Transformation Government Needs

Management, Leadership and the Transformation Government Needs

What government does is noble and vital, but it can't deliver the value it should if we don't do a better job of making the work, work. The future of management is about more than technology and budgets.

By Ken Miller|March 2020|Categories: Performance Improvement|Tags: Governing, Government, Improvement, Ken Miller, Leader, Leadership, Management, Manager, Managers, Performance, State, Technology, Transform, Transformation|

All We Need is Love…and Time
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All We Need is Love…and Time

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

By Bill Bott, Lori Wolff|February 2020|Categories: Business Process Redesign|Tags: Bill Bott, BPR, Business Process Redesign, Capacity, Caseworker, CCWIS, Change, Child Protection, Child Welfare, Children and Families, CWIS, Efficiencies, Family First, Family First Act, Government, Idaho, Improvement, Increase Capacity, IT, Keep Kids Safe, Managers, Outcomes, Process, State, Supervisors, Technology, Transformation, Workforce, Workload|

Where are those outcomes I ordered?
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Where are those outcomes I ordered?

Where are those outcomes I ordered?

It’s a little hard to remember what life was like before Amazon two-day shipping.

By Sean Toole|September 2019|Categories: Measurement|Tags: Accountability, Capacity Bottlenecks, Caseflow, Caseworker, Child Welfare, Government, Improvement, Measures, Measuring for Results, Metrics, Outcomes, Process, Results, Sean Toole, State|

Modernization Is Desperately Needed … But It’s Not Enough
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Modernization Is Desperately Needed … But It’s Not Enough

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

By Bill Bott|June 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Capacity Crisis, Caseworker, CCWIS, Child and Families, Child Welfare, CWIS, Government, Improvement, Increase Capacity, IT, Modernize, Performance, Process, Radical, State, Technology, Workflow, Workforce|

We Don’t Need Another Hero: Improve Capacity to Save Supervisors
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We Don’t Need Another Hero: Improve Capacity to Save Supervisors

We Don’t Need Another Hero: Improve Capacity to Save Supervisors

Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.

By Sean Toole|June 2019|Categories: Business Process Redesign|Tags: Broken System, Capacity, Capacity Crisis, Caseworker, Child Welfare, Children and Families, Consistency, Government, Improvement, Increase Capacity, Performance, Process, Process Supervisors, Sean Toole, State|

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job
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Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

By Bill Bott|April 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Case flow, Child Welfare, Children and Families, Government, Improvement, Increase Capacity, Keep Kids Safe, Performance, Pipes, Process, State, Workforce|

The Fen-Phen Phenomenon is Killing Our Children
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The Fen-Phen Phenomenon is Killing Our Children

The Fen-Phen Phenomenon is Killing Our Children

We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.