Sometimes when we make reforms, government jobs get better too.
A text message conversation about how once management fads fade, the best concepts remain.
Stop thinking about the work involved in a given task, and start thinking about everything else.
States and localities keep trying on the same pair of pants and expecting them to fit differently.
In the public sector, there's one phrase that's downright bone-chilling.
All the challenges in government management share the same basic cause: a capacity problem.
HR is not the solution because people are not the problem.
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?
Bruce Lee's martial arts philosophy can help us better cope with growing demands on today's public CIOs.