Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

CCWIS – A Call to Action to Increase Capacity

There are several key opportunities to include in your complete plan for CCWIS implementation to drive improved outcomes and increase capacity.

Adaptive Leadership: Streamlining Processes Before Automation

Before you automate, consider these simple steps to speed up how your work gets done.

Never Get Behind Again: Old Thinking Through a New Lens

Break free of backlog by focusing on one-day timeliness.

One and Done: The Strategy and Measures You Need to Make Your Call Center Work

In the face of increased customer demand and decreased resources, many human service agencies have turned to call centers in the hopes of serving more customers at less cost. What these agencies are quickly discovering is that phone centers actually drive up costs while killing employee and customer satisfaction at the exact same time. How [...]

Process Management – They Speak for Themselves

There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.

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