What to do with the ‘Flo’s’ of Child Protection

If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.

CYA is Killing Kids

Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.

Process Management – They Speak for Themselves

There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.