Never Settle for the Status Quo

Never Settle for the Status Quo

by | Sep 24, 2023 | Business Process Redesign

“No matter how much money is invested in thoughtful innovation, the best technology in the world won’t save UI administrators when the next capacity crisis hits.” The sudden surge in unemployment claims during the pandemic overwhelmed every government agency...

Child Welfare →

Child Care →

Child Support →

Medicaid, SNAP & Safety Net Programs →

Unemployment Insurance →

Transform how the work of government gets done

Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

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Cutting Edge Technology for Public Sector

We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

Technology Solutions

Current™ →

Manage on-site and virtual operations in one seamless solution

Insights Engine™ →

Accelerate eligibility decisions for quicker access to benefits

Partners for a brighter future

While C!A’s team understands the status quo of government, they are not afraid to challenge it with new thinking.  It is this new thinking that has led to our clients’ success and helped them create a new way of doing government business.

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About Change & Innovation →

Public servants by experience and at heart, Change & Innovation Agency’s (C!A®) team understands first-hand the challenges that you and your team face as you work to deliver vital safety net benefits to children and families in need.

Our Team →

Together, we work with you and your team to increase your capacity to do more good.

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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Thought Leadership

Learn more about human services innovation through this collection of articles written by our team of change agents

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Capacity Calculator

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Case Studies

Learn about some of the greatest challenges facing government today and how government systems can be improved.