Data – C!A: Change and Innovation Agency

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
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Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

Reducing the Self-Created Workload: Making Room for a Wave of New Customers
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Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

If Not Humans, Then What’s At the Center?
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If Not Humans, Then What’s At the Center?

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

By Bill Bott|June 2020|Categories: Business Process Redesign|Tags: Automation, Bill Bott, BPR, Business Process Redesign, CIO, County, Data, Government, Human-Centered Design, Insights, IT, Modernize, Process, Results, State, System, Technology, Workflow|

What Public Managers Can Learn from the Ventilator Shortage
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What Public Managers Can Learn from the Ventilator Shortage

What Public Managers Can Learn from the Ventilator Shortage

Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.

By Ken Miller|April 2020|Categories: Business Process Redesign|Tags: Bottlenecks, Capacity, City, Constraint, County, COVID-19, Data, Flow, Flow of Work, Governing, Government, Ken Miller, Leadership, Management, Managers, Pandemic, Public, Public Service, State, System, Workflow|

Eliminate Blind Spots to Improve Safety: More Eyes More Often
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Eliminate Blind Spots to Improve Safety: More Eyes More Often

Eliminate Blind Spots to Improve Safety: More Eyes More Often

When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of risk were missed, and the result is signiﬁcant harm or even death. It’s hard to read about a set of [...]

By Sean Toole|August 2019|Categories: Performance Improvement|Tags: Analytics, Caseloads, Caseworker, Child Protection, Child Welfare, Children and Families, Data, Government, Keep Kids Safe, Sean Toole, State, Technology|

The Fen-Phen Phenomenon is Killing Our Children
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The Fen-Phen Phenomenon is Killing Our Children

The Fen-Phen Phenomenon is Killing Our Children

We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.