Band of Brothers
Management-by-Fear is the current fad. Across the country, in conference rooms of every size, governors are looking at cabinet members’ performance measures and demanding to know why the curve isn’t bending. There are city managers berating department heads because...
A New Promise for CCWIS: Provide Capacity to Do More Good
Over the last 30 years I have worked to implement case management systems, advocating for innovative, well-designed technology. With great state partners we implemented mobility solutions, new portals for intake, imaging solutions, forms engines, ever more interfaces...
Gaming the System
The public sector has invested great hope and massive fortunes in the promises of performance management. From dashboards and scorecards to STAT systems and big data platforms, we’ve bought into the idea that “what gets measured gets done” and if we want better...
