Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...
We all agree child welfare in our world is not as healthy as we would like it to be. No one wants to see vulnerable children at risk, but it seems like every attempt to get healthier isn’t working, and we are all clinging to the hope that the next thing we try will be the real deal.
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
In the public sector, there's one phrase that's downright bone-chilling.
All the challenges in government management share the same basic cause: a capacity problem.
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?