Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
In the public sector, there's one phrase that's downright bone-chilling.
All the challenges in government management share the same basic cause: a capacity problem.
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?