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  • What Citizens Really Want
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    What Citizens Really Want

What Citizens Really Want

Above all else, citizens want results. When they don’t get them, they morph into selfish people.

By Bill Bott|April 2013|Categories: Performance Improvement|Tags: Bill Bott, Customer Satisfaction, Customers, Government, Process, Results, Thought Leadership|
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  • A Broken Record
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    A Broken Record

A Broken Record

HR is not the solution because people are not the problem.

By Ken Miller|July 2010|Categories: Performance Improvement|Tags: Accountability, Backlog, Capacity, Customers, Employees, Government, Improvement, Ken Miller, Process|
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  • Public CIOs Need a Lesson From Bruce Lee
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    Public CIOs Need a Lesson From Bruce Lee

Public CIOs Need a Lesson From Bruce Lee

Bruce Lee's martial arts philosophy can help us better cope with growing demands on today's public CIOs.

By Bill Bott|February 2009|Categories: Business Process Redesign|Tags: Automation, Bill Bott, Change, Customers, Efficiencies, Government, Improvement, Measures, Performance, Process, Technology|
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  • Where are those outcomes I ordered?
  • Eliminate Blind Spots to Improve Safety: More Eyes More Often

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