Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

For more than a year we shifted work to a virtual platform out of necessity, and as we safely return to in-person activities it would be easy to sprint as fast as possible back to “the way we did things before COVID-19”. But, what if instead of sprinting we took the time to pause and reflect? Perhaps some of our new virtual practices make child welfare better.

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

What Public Managers Can Learn from the Ventilator Shortage

Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.

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