Children and Families – C!A: Change & Innovation Agency

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job
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Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

By Bill Bott|April 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Case flow, Child Welfare, Children and Families, Government, Improvement, Increase Capacity, Keep Kids Safe, Performance, Pipes, Process, State, Workforce|

Child Welfare is Facing a Capacity Crisis
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Child Welfare is Facing a Capacity Crisis

Child Welfare is Facing a Capacity Crisis

Helping Leaders Tackle the Child Welfare Capacity Crisis

By Bill Bott|April 2019|Categories: Business Process Redesign, Video|Tags: BPR, Capacity, Caseworker, Child Welfare, Children and Families, Government, Increase Capacity, Keep Kids Safe, Outcomes, Performance, Pipes, Process|

Child Welfare Capacity Crisis
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Child Welfare Capacity Crisis

Child Welfare Capacity Crisis

As we work with child welfare agencies across the country to help tackle the capacity crisis, here's a glimpse of what we're learning.

By Bill Bott|February 2019|Categories: Business Process Redesign, Video|Tags: BPR, Capacity, Caseworker, Child Welfare, Children and Families, Government, Increase Capacity, Keep Kids Safe, Outcomes, Performance, Pipes, Process|

A Capacity Crisis Risks Implementation of Family First
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A Capacity Crisis Risks Implementation of Family First

A Capacity Crisis Risks Implementation of Family First

Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...

By Sean Toole|January 2019|Categories: Business Process Redesign|Tags: Bottlenecks, BPR, Capacity, Caseloads, Caseworker, Child Welfare, Children and Families, CYA, Family First, Government, Increase Capacity, Process, Quality, Sean Toole|

What to do with the ‘Flo’s’ of Child Protection
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What to do with the ‘Flo’s’ of Child Protection

What to do with the ‘Flo’s’ of Child Protection

If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.

By Bill Bott|August 2013|Categories: Performance Improvement|Tags: Bill Bott, Child Abuse, Child Protection, Children and Families, Employees, Government, Keep Kids Safe, Pipes, Process, Thought Leadership|