An Ounce of Prevention is Worth …

An Ounce of Prevention is Worth …

by | Oct 28, 2019 | Business Process Redesign

Ben Franklin gets credit for the axiom, “An ounce of prevention is worth a pound of cure.” Today, this adage has been used to describe every.thing from flu shots to public safety and almost any situation where some “up-front work” will help you avoid more work or...
Where are those outcomes I ordered?

Where are those outcomes I ordered?

by | Sep 3, 2019 | Measurement

It’s a little hard to remember what life was like before Amazon two-day shipping. I recently listened to a podcast describing how Amazon achieved two-day shipping, back in 2005, speeding up what used to take up to five days. It was an incredible transformation in the...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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