Capacity – C!A: Change and Innovation Agency

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
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Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare
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When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

For more than a year we shifted work to a virtual platform out of necessity, and as we safely return to in-person activities it would be easy to sprint as fast as possible back to “the way we did things before COVID-19”. But, what if instead of sprinting we took the time to pause and reflect? Perhaps some of our new virtual practices make child welfare better.

Family First… Second: Finding a solution to managing the workflow
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Family First… Second: Finding a solution to managing the workflow

Family First… Second: Finding a solution to managing the workflow

The goals associated with Family First are both noble and needed. If we do not fix our capacity crisis in child welfare, we may never see the results we hope to achieve.

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
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Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track
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All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

All Aboard Toward Thriving Families: Strategies to Keep Early Intervention and Prevention on Track

Today’s child welfare train is working as hard as ever, with more weight - tasks, oversight, budget, limitations, and expectations - continually being added, and its network of policy tracks becoming increasingly more complex. To keep early intervention and prevention on track and move toward thriving families, here are key strategies to consider.

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
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From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

By Bill Bott|June 2021|Categories: Performance Improvement|Tags: Bill Bott, Capacity, Caseloads, Caseworker, Child Abuse, Child Protection, Child Welfare, Children and Families, Do more good, Government, Human Services, Increase Capacity, Keep Kids Safe, Permanency, Reunification, Safety decision, Thought Leadership, Workflow|

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

Digging to the Real Root Cause
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Digging to the Real Root Cause

Digging to the Real Root Cause

We can make a difference, if we only stay focused on the root of the problems.

By Bill Bott|April 2020|Categories: Performance Improvement|Tags: Benefits, Bill Bott, Capacity, Case Worker, Child Welfare, Efficiencies, Government, Improvement, Increase Capacity, Medicaid, Passion, SNAP, Social Worker, State|

What Public Managers Can Learn from the Ventilator Shortage
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What Public Managers Can Learn from the Ventilator Shortage

What Public Managers Can Learn from the Ventilator Shortage

Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.