Capacity Crisis – C!A: Change and Innovation Agency

Reducing the Self-Created Workload: Making Room for a Wave of New Customers
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Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

Modernization Is Desperately Needed … But It’s Not Enough
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Modernization Is Desperately Needed … But It’s Not Enough

Modernization Is Desperately Needed … But It’s Not Enough

While new technology can help us with everything from tracking work to enhancing our safety models, by itself it’s not enough.

By Bill Bott|June 2019|Categories: Business Process Redesign|Tags: Bill Bott, Capacity, Capacity Crisis, Caseworker, CCWIS, Child and Families, Child Welfare, CWIS, Government, Improvement, Increase Capacity, IT, Modernize, Performance, Process, Radical, State, Technology, Workflow, Workforce|

We Don’t Need Another Hero: Improve Capacity to Save Supervisors

Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.

By Sean Toole|June 2019|Categories: Business Process Redesign|Tags: Broken System, Capacity, Capacity Crisis, Caseworker, Child Welfare, Children and Families, Consistency, Government, Improvement, Increase Capacity, Performance, Process, Process Supervisors, Sean Toole, State|