Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
Moldy thinking about public employees can lead to a host of problems.
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.