Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states that I consistently see is regarding funding. Specifically, the federal administrative grant does not cover the actual costs of administering [...]

Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits

In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for agencies to meet demand, it also put a spotlight on their technology systems and identified significant weaknesses. States recognized these [...]

How Will Your Child Welfare System Stack Up Against the Laws of Gravity

Our child welfare systems can feel like we are in a game of Jenga. We are attempting to grow and expand our systems by moving pieces one by one - while stretching our limited capacity. But with each move, the entire system risks collapse, particularly with worker shortages.

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A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

If Not Humans, Then What’s At the Center?

188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

An Ounce of Prevention is Worth …

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

A Capacity Crisis Risks Implementation of Family First

Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...

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