Family First… Second: Finding a solution to managing the workflow
The goals associated with Family First are both noble and needed. If we do not fix our capacity crisis in child welfare, we may never see the results we hope to achieve.
Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.
A New Promise for CCWIS: Provide Capacity to Do More Good
The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
What Public Managers Can Learn from the Ventilator Shortage
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
A Capacity Crisis Risks Implementation of Family First
Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...
Management Fads in Government Come and Go
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.