The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
Only by addressing the capacity crisis up front, before changing practice, can the goals of Family First be achieved. At Change...
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.