Reality TV reveals the problems with government services, but how do we fix them?
Management lessons from the teachers’ strike.
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
Stop thinking about the work involved in a given task, and start thinking about everything else.
States and localities keep trying on the same pair of pants and expecting them to fit differently.
Clearly, the worst part about the public sector is its employees.
In the public sector, great customer service is nice. But there's something else that matters more.
In the public sector, there's one phrase that's downright bone-chilling.
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?
Government is going Lean these days, and it should go without technology, at least for now.