Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.
We can make a difference, if we only stay focused on the root of the problems.
There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.
These last two years have tested the capacity of our SNAP offices nationwide.
