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  • Process Management – They Speak for Themselves
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    Process Management – They Speak for Themselves

Process Management – They Speak for Themselves

There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.

By Blake Shaw|August 2010|Categories: Business Process Redesign, Medicaid/Social Safety Net Programs|Tags: Accuracy, Benefits, Blake Shaw, Capacity, Change, Change Agents, Employees, Government, Human Services, Increase Capacity, Managers, Medicaid, Process Management, Public Assistance, Quality, SNAP, Supervisors, Thought Leadership|
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  • The Case for Process Management
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    The Case for Process Management

The Case for Process Management

These last two years have tested the capacity of our SNAP offices nationwide.

By Blake Shaw|December 2009|Categories: Business Process Redesign|Tags: Accuracy, Benefits, Blake Shaw, Capacity, Change, Change Agents, Employees, Government, Human Services, Increase Capacity, Managers, Medicaid, Process Management, Public Assistance, Quality, SNAP, Supervisors, Thought Leadership|
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