Despite years of investments worth billions of dollars, government has not seen the kind of radical results it expected from technology. A key reason why: States and localities first need to fix their capacity problem.
Before you automate, consider these simple steps to speed up how your work gets done.
Break free of backlog by focusing on one-day timeliness.
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
All the challenges in government management share the same basic cause: a capacity problem.
HR is not the solution because people are not the problem.