The only way out of the capacity crisis is to serve our customers completely and immediately. And data can now help us do this, when used correctly and applied at the most opportune time.
Accountability systems rarely work as they affix blame instead of fix systems. They also produce devastating side effects including workers gaming the measurement system and increase fear. There is a better way.
How the misuse of data impedes innovation
Management lessons from the teachers’ strike.
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
