Changing Our Relationship with Data: Solving Our Capacity Crisis by Making Data Work for Us, Not the Other Way Around

The only way out of the capacity crisis is to serve our customers completely and immediately. And data can now help us do this, when used correctly and applied at the most opportune time.

‘Bad Idea Jeans’: Why Do Governments Keep Making the Same Management Mistakes?

States and localities keep trying on the same pair of pants and expecting them to fit differently.

The Dark Side of Accountability

Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.

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