Where are those outcomes I ordered?

Where are those outcomes I ordered?

by | Sep 3, 2019 | Measurement

It’s a little hard to remember what life was like before Amazon two-day shipping. I recently listened to a podcast describing how Amazon achieved two-day shipping, back in 2005, speeding up what used to take up to five days. It was an incredible transformation in the...
Gaming the System

Gaming the System

by | Aug 12, 2018 | Measurement

The public sector has invested great hope and massive fortunes in the promises of performance management. From dashboards and scorecards to STAT systems and big data platforms, we’ve bought into the idea that “what gets measured gets done” and if we want better...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

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