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Using Lean to Build Government’s Capacity to Do More Good

A Plumbing Problem

Our Twisted Pipes

Straighten The Pipes

Extreme Makeover

True Accountability

A Mold Epidemic

Customer Satisfaction in Government – Why Bother?

Why Technology Won’t Save Us

Extreme Government Makeover

We Don’t Make Widgets

Highly Satisfying Meatloaf

The 3 Myths That Keep Government From Radically Improving

The Fable of Complexity

Honk If You Love Performance Appraisals