We know it’s coming. For many of us, it’s already here.
Human services agencies across the country are experiencing (or are about to) a new wave of customers seeking help – some for the first time – due to the COVID-19 health crisis and economic decline.
We’ve been in a similar situation before: The Great Recession presented agencies up to 140% increases in workload with 40% fewer staff.
You and your team don’t have to weather the storm alone.
Helping human services agencies develop and regain capacity is our specialty.
Having worked with over 40% of the states in the country transform Medicaid, SNAP, and TANF service delivery models and business practices, we can immediately share with you proven capacity-building strategies and insight to help ensure customers receive the supports they so desperately need as quickly as possible, while taking care of staff.
And, these strategies helped human services agencies survive the Great Recession, as well as several natural disasters when office shut-downs called for rapid remote workload decisions.