Surviving the tidal wave
More people in your community
will need Medicaid, SNAP,
and social safety-nets
than ever before
We know it’s coming. For many of us, it’s already here.
Human services agencies across the country are experiencing (or are about to) a new wave of customers seeking help – some for the first time – due to the COVID-19 health crisis and economic decline.
We’ve been in a similar situation before: The Great Recession presented agencies up to 140% increases in workload with 40% fewer staff.
You and your team don’t have to weather the storm alone.
Helping human services agencies develop and regain capacity is our specialty.
Having worked with over 40% of the states in the country transform Medicaid, SNAP, and TANF service delivery models and business practices, we can immediately share with you proven capacity-building strategies and insight to help ensure customers receive the supports they so desperately need as quickly as possible, while taking care of staff.
And, these strategies helped human services agencies survive the Great Recession, as well as several natural disasters when office shut-downs called for rapid remote workload decisions.
Proven Strategies: Serve more people – faster
Using our proven capacity-building strategies, we can help you:
- Provide customers additional choices to access the full scope of services virtually, such as online and call center
- Adopt First Contact Resolution to provide same-day determinations
- Create consistent processes in field offices, call center and processing centers
- Leverage your workforce statewide rather than relying on one office or region to meet local demand
- Use real-time data rather than past history to help manage the flow of work
- Accelerate efforts to implement tele-work
These strategies helped helped human services agencies survive the Great Recession, as well as several natural disasters when office shut-downs called for rapid remote workload decisions.
Whether it’s developing and implementing process changes, or laying our cloud-based workload and workforce management tool over your existing systems, we are ready to partner with your agency to rise to the challenge during this uncertain and challenging time.
Resources to Help You
Data and Insight
Do you know how many people in your state or county may need Medicaid and SNAP this year?
In the News
Additional resources that provide insight regarding benefit demand
How many more people will need Medicaid and SNAP?
Please let us know if you would like us to create a customized visualization for your state based on certain conditions and parameters.