Why Insights Engine?
The Old Way
With Insights Engine
Slow and Manual
Requires days (or weeks) of emails and customer calls to gather substantiating documentation.
Fast and Automated
Takes friction out of verification and enables immediate data access and no touch eligibility recommendations.
Few Data Points
Outdated or incomplete or information. Case workers spend significant time sifting through multiple data sources.
Comprehensive Data Set
Obtains, combines, and transforms the most up-to-date data from trusted commercial and public data sources to validate customer circumstances impacting eligibility.
Static and Outdated
Only provides a snapshot of the past that may have out of date or incorrect information.
Continuous Monitoring
Case workers notified when a customer experiences a material change in circumstance impacting eligibility.
Case Worker Capacity Crisis
Workers spend more time interpreting policy and gathering verifiable data, and less time with customers
Increase Capacity
Automation frees up case worker time and increases their capacity to do more good
Lengthy Training Times
6-12 months for workers to understand and manually interpret policy resulting in inconsistent and inaccurate service delivery
Shorter Ramp Up Times
Policy is encoded in configuration business rules which ensures consistent Program delivery across all agents and channels
Why Insights Engine?
The Old Way vs. With Insights Engine
Slow and Manual
Requires days (or weeks) of emails and customer calls to gather substantiating documentation.
Fast and Automated
Takes friction out of verification and enables immediate data access and no touch eligibility recommendations.
Few Data Points
Outdated or incomplete or information. Case workers spend significant time sifting through multiple data sources.
Comprehensive Data Set
Obtains, combines, and transforms the most up-to-date data from trusted commercial and public data sources to validate customer circumstances impacting eligibility.
Static and Outdated
Only provides a snapshot of the past that may have out of date or incorrect information.
Continuous Monitoring
Case workers notified when a customer experiences a material change in circumstance impacting eligibility.
Case Worker Capacity Crisis
Workers spend more time interpreting policy and gathering verifiable data, and less time with customers
Increase Capacity
Automation frees up case worker time and increases their capacity to do more good
Lengthy Training Times
6-12 months for workers to understand and manually interpret policy resulting in inconsistent and inaccurate service delivery
Shorter Ramp Up Times
Policy is encoded in configuration business rules which ensures consistent Program delivery across all agents and channels