Insights Engine™

Accelerate eligibility decision timeliness

Why Insights Engine™?

The Old Way

With Insights Engine™

Slow and Manual

Requires days (or weeks) of emails and customer calls to gather substantiating documentation.

Fast and Automated

Takes friction out of verification and enables immediate data access and no touch eligibility recommendations.

Few Data Points

Outdated or incomplete or information. Case workers spend significant time sifting through multiple data sources.

Comprehensive Data Set

Obtains, combines, and transforms the most up-to-date data from trusted commercial and public data sources to validate customer circumstances impacting eligibility.

Static and Outdated

Only provides a snapshot of the past that may have out of date or incorrect information.

Continuous Monitoring

Case workers notified when a customer experiences a material change in circumstance impacting eligibility.

Case Worker Capacity Crisis

Workers spend more time interpreting policy and gathering verifiable data, and less time with customers

Increase Capacity

Automation frees up case worker time and increases their capacity to do more good

Lengthy Training Times

6-12 months for workers to understand and manually interpret policy resulting in inconsistent and inaccurate service delivery

Shorter Ramp Up Times

Policy is encoded in configuration business rules which ensures consistent Program delivery across all agents and channels

Why Insights Engine™?

The Old Way vs. With Insights Engine™

Slow and Manual

Requires days (or weeks) of emails and customer calls to gather substantiating documentation.

Fast and Automated

Takes friction out of verification and enables immediate data access and no touch eligibility recommendations.

Few Data Points

Outdated or incomplete or information. Case workers spend significant time sifting through multiple data sources.

Comprehensive Data Set

Obtains, combines, and transforms the most up-to-date data from trusted commercial and public data sources to validate customer circumstances impacting eligibility.

Static and Outdated

Only provides a snapshot of the past that may have out of date or incorrect information.

Continuous Monitoring

Case workers notified when a customer experiences a material change in circumstance impacting eligibility.

Case Worker Capacity Crisis

Workers spend more time interpreting policy and gathering verifiable data, and less time with customers

Increase Capacity

Automation frees up case worker time and increases their capacity to do more good

Lengthy Training Times

6-12 months for workers to understand and manually interpret policy resulting in inconsistent and inaccurate service delivery

Shorter Ramp Up Times

Policy is encoded in configuration business rules which ensures consistent Program delivery across all agents and channels