Accelerate eligibility decision timeliness
Requires days (or weeks) of emails and customer calls to gather substantiating documentation.
Takes friction out of verification and enables immediate data access and no touch eligibility recommendations.
Outdated or incomplete or information. Case workers spend significant time sifting through multiple data sources.
Obtains, combines, and transforms the most up-to-date data from trusted commercial and public data sources to validate customer circumstances impacting eligibility.
Only provides a snapshot of the past that may have out of date or incorrect information.
Case workers notified when a customer experiences a material change in circumstance impacting eligibility.
Workers spend more time interpreting policy and gathering verifiable data, and less time with customers
Automation frees up case worker time and increases their capacity to do more good
6-12 months for workers to understand and manually interpret policy resulting in inconsistent and inaccurate service delivery
Policy is encoded in configuration business rules which ensures consistent Program delivery across all agents and channels